Supported Technical Scenarios

Explore common technical questions, configuration inquiries, and troubleshooting scenarios covered within the 25-Hour Pilot Advisory Package.

Showing 58 of 58 scenarios

• Question

  Data Privacy and External Access

  Clarification on whether Codimite or Google can access, store, or process organizational data, and whether telemetry remains on-premise at all times.

• Question

  Private Key Usage

  Guidance on how to upload and apply the deployment private key to decrypt and view assessment data in the web dashboard.

• Question

  Remote Admin Network Connections

  Inquiry on whether direct connections, port mapping, or firewall rules are required between client endpoints and an Admin PC hosted on a remote server.

• Question

  Enterprise Firewall Whitelisting

  Request for the exact FQDNs and IP endpoints that must be whitelisted through corporate perimeter firewalls.

• Question

  Active Directory Internet Requirements

  Confirmation on whether an ongoing internet connection is required after initial company registration when using Network Shared Folders.

• Question

  Non-AD / UEM Deployment Feasibility

  Clarification on whether the tool can be deployed via third-party UEM software (such as BigFix) without Active Directory, domain controllers, or GPOs.

• Question

  Cloud Storage Capacity Planning

  Estimation of total Google Cloud Storage (GCS) space required for large-scale enterprise deployments (e.g., 10,000 devices).

• Question

  Dedicated Server Requirements

  Clarification on whether the PowerShell deployment method requires setting up a dedicated Windows Server or configuring internal DNS mappings.

• Question

  Partner vs. Pro Dashboard Architecture

  Explanation of the functional differences between the multi-tenant Partner Dashboard and the single-tenant Pro Dashboard.

• Question

  Partner-Hosted GCS Buckets

  Confirmation on whether partners can provide a centralized GCS storage bucket for customers who do not have a Google Cloud account.

• Question

  Partner Onboarding & Setup Packages

  Clarification on prerequisites, mandatory training, and evaluation reports required to receive customized partner setup packages.

• Question

  Dashboard Access Delegation

  Guidance on the IAM roles (Storage Object Viewer) and private key sharing required to grant colleagues access to the web dashboard.

• Question

  Dashboard Login Details

  Request for the exact URL and required Google credentials needed to access the web dashboard.

• Question

  Assessment Lifecycle & Duration

  Questions on whether an active assessment duration can be stopped prematurely, extended without redeploying agents, or re-run with reclassified application priorities.

• Question

  Data Collector Removal on Reconfiguration

  Clarification on whether old data collectors must be uninstalled from client machines prior to launching subsequent collection rounds.

• Question

  Exporting Application Classifications

  Inquiry on whether custom application configurations (ReportAppConfig.json) can be exported and transferred to another Admin machine.

• Question

  Batch Status Configuration

  Feature inquiry on whether the tool supports batch operations to set custom readiness statuses for multiple applications simultaneously.

• Question

  Dashboard KPI Availability

  Request for a comprehensive list of all metrics and KPIs displayed across the web dashboard.

• Question

  Data Summary Export Formats

  Questions on whether the discovered application inventory can be exported directly as a raw CSV or Excel file.

• Question

  Multi-Language Support

  Status inquiry regarding UI localization and non-English (Japanese, Spanish, Portuguese) application detection.

• Question

  Hardware & OS Prerequisites

  Questions on supported Windows operating system versions, required .NET runtime versions, and client versus admin RAM requirements.

• Question

  Data Interception Boundaries

  Security validation regarding whether background collectors only track process metadata and do not log keystrokes, screen contents, or file data.

• Question

  Account Credentials

  Request for confirmation of the Google Cloud Service Account Customer ID linked to the deployment.

• Question

  Client Connection Diagnostics

  Request for methods, network diagnostic tools, and technical log locations to troubleshoot intermittent client-to-admin telemetry connection drops.

• Question

  PowerShell Network Traffic Flow & Logging

  Request for specific network logs from endpoints and architectural flow diagrams to validate traffic patterns through secure proxy gateways.

• Question

  Proxy Configuration & WinHTTP Behavior

  Technical investigation into how client background services and the admin installer route requests through browser proxies versus WinHTTP across complex proxy environments.

• Question

  VDI Environment Compatibility

  Investigation into whether the data collector can run and track application usage inside Windows 10/11 virtual desktop infrastructure (VDI) guest OS environments.

• Question

  Client Restart Mechanics & Fast Startup

  Technical clarification requiring environment verification on why Windows 10/11 Fast Startup prevents GPO-based deployment unless a full reboot occurs.

• Question

  Endpoint Antivirus / EDR Exclusions

  Request for exact file paths, temporary script names, and executable exclusion rules to resolve security agent blocking in customer environments.

• Question

  Detailed Report Interpretation & Blocker Triage

  Technical consultation requiring review of generated customer report data to explain specific application blockers and peripheral incompatibilities.

• Question

  Unknown Application Weighting & Scoring

  Inquiry into the mathematical calculation and behavioral changes causing custom enterprise applications to remain unclassified in assessment results.

• Question

  Process Path & Executable Identity Capture

  Technical investigation into capturing full executable paths and distinguishing temporary/background sub-processes from legitimate enterprise applications.

• Question

  Microsoft Office Macro Detection

  Technical inquiry into whether the agent telemetry can detect macro execution and extract names of VBA-enabled spreadsheets.

• Question

  Telemetry Verification on Silent Endpoints

  Request for guidance on verifying background agent execution when the system tray icon is suppressed and endpoints show no active UI presence.

• Question

  GCS Dynamic Token Brokering & PSC

  Deep architectural validation of how client endpoints obtain short-lived scoped OAuth tokens and route uploads through Google Private Service Connect (PSC).

• Question

  Log Error Interpretation (Statistics file not found)

  Investigation of endpoint logs where 'Statistics file not found [line:88]' is logged in data_service.log to evaluate data collection integrity.

• Issue

  Missing Private Key on Web Dashboard

  Customer unable to decrypt or view report data on the web dashboard due to missing or mismatched private key uploads.

• Issue

  Network Share Data Missing from Dashboard

  Customer expecting on-premise Network Shared Folder data to appear on the web dashboard (which strictly requires GCS cloud storage).

• Issue

  GCS Bucket Permission Denied

  Deployment failure caused by missing Storage Object Admin or Storage Object Viewer permissions on the designated GCS bucket.

• Issue

  Unable to Log into Web Dashboard

  Users blocked from accessing the web dashboard due to unassigned IAM roles or unauthenticated Google accounts.

• Issue

  Partner Dashboard Visibility

  Certified partner unable to view customer assessment data on the Partner Portal due to missing customer private keys.

• Issue

  Clean Script Error After Collection

  Error encountered when administrators run the uninstallation/cleanup script while data collection services are still active.

• Issue

  Report Regeneration Blocked Prematurely

  Inability to generate reports prior to the completion of the configured minimum data collection timeline.

• Issue

  Missing .NET Runtime Dependency

  Client and admin installation failures resulting from missing .NET Desktop Runtime 8.0.x on end systems.

• Issue

  GPO Deployment Propagation Delay

  Endpoints failing to install the data collector immediately after GPO assignment due to pending client reboot cycles.

• Issue

  SCCM / UEM Deployment Failures

  Data collector package failing to deploy or execute silently across client endpoints when pushed via enterprise UEM/SCCM systems.

• Issue

  Missing Devices in Final Report

  Deployed client machines collecting telemetry but failing to appear in the final generated readiness report.

• Issue

  Report Generator Application Crash / Startup Failure

  The Report Generator tool failing to launch, crashing on startup, or throwing unhandled runtime exceptions after data collection completes.

• Issue

  SQL Database Errors During Report Generation

  Report Generator throwing internal SQLite/SQL errors when attempting to parse and aggregate local endpoint data.

• Issue

  Company Registration Errors

  Fatal error dialogs appearing during the initial company registration step inside the readiness tool installer.

• Issue

  Incomplete Data Collection After Assessment Period

  Data collection completing successfully, but Report Generator showing empty tables or zero progress after the collection period.

• Issue

  Client Installer Service Failures

  MSI installer throwing fatal errors or failing to install data collector services on specific client machine builds.

• Issue

  Version Upgrade & Reinstallation Failures

  New version installation (v1.11.2) failing after removing an older readiness tool data collector build from endpoints.

• Issue

  Device Reboot Failures / Hangs

  Critical endpoint errors and system instability occurring on client machines during post-installation reboots.

• Issue

  Assessment Period Report Generation Failure

  Assessment period reaching 100% completion but the application failing to compile the final readiness report.

• Issue

  High-Volume Device Checking Timeouts

  Automation and validation scripts timing out in Google Cloud Shell when evaluating deployments of 3,000+ endpoints.

• Issue

  Excessive Temporary Process Logging

  Data collectors logging hundreds of transient .tmp and image viewer processes, causing report bloating and performance degradation.

• Issue

  Device Telemetry Loss Across Subnets

  Inconsistent log collection and missing endpoint data across specific corporate network subnets and restricted VLANs.